Interior of an RBS branch

OUR
AMBITION

Working with RBS Retail

One thing links everyone who works in The Royal Bank of Scotland – a determination to put the customer first at all times. That's much more than a corporate mission statement. It extends to everything we do. Everyone in the organisation, from the top down, is truly customer driven.

We want you to share that commitment. And in return, we won't be slow to recognise and reward your achievements: Each quarter, the top performing branches receive the Customer Driven Branch Awards; after five years' continuous service, everyone who works here has their name entered into a monthly prize draw for a new car; every year, individuals who have made outstanding contributions attend our Annual Retail Conference in locations such as Rome, Barcelona, New York and Athens.

The Sunday Times 20 best big companies to work for 2007

For two years running the Royal Bank of Scotland retail network has been voted in The Sunday Times 20 Best Big Companies to work for. The award is based on direct feedback from our staff and confirms our position as an employer of choice successfully attracting, retaining and motivating highly skilled people.

Click here to read the article from The Sunday Times

From the top down, everyone is truly customer driven